How To

How to Reset Your PS5


Restore a PS5 to default settings

This article explains how to reset your PS5 to factory settings. The instructions apply to the PS5 Standard and Digital Editions.Reset Your PS5

What to Know

  • Go to Settings > System System Software Reset Options Reset Your Console Reset.
  • If your PS5 turns on but won’t boot up the main menu, reset it in safe mode. With the console off, press and hold the Power button.
  • After you hear a second beep, press the PS button on the PS5 controller. Select Reset PS5 from the safe mode menu.

How to Factory Reset Your PS5

A hard reset can resolve problems with your PlayStation 5 such as the download queue error. Follow these steps to restore your PS5 to the state it was in when you got it.

Resetting the PS5 will wipe all games, save data, and other content from the system. If you get another console, you can retrieve content from the cloud.

  1. From the Home page, go to Settings.

  2. Select System.
  3. Select System Software.
  4. Select Reset Options.
  5. Select Reset Your Console.
  6. Select Reset.

The PS5 will restart, and you will be taken through the setup process. Turn off the console if you don’t want to set up the system.

How to Reset Your PS5 in Safe ModeReset Your PS5

If your console turns on but won’t boot up the system software, you can reset your PS5 in safe mode.

  1. Press the Power button on the console to turn it off.

  2. Press and hold the Power button until you hear a second beep (about 10 seconds).

  3. Connect a PS5 controller to the console and press the PS button.

  4. Select Reset PS5 from the safe mode menu. Wait for the console to restart as normal.

Why Hard Reset Your PS5?

Resetting your console can fix problems with the PS5. For example, some users have reported problems downloading content. If your PS5 isn’t working properly, try a hard reset. If you plan to sell your PS5, you should do a factory reset so that the new owner can set it up with their own account.

If resetting your PS5 doesn’t fix your problem, visit Sony’s PlayStation Fix and Replace page to see if your console is eligible for a free repair.

Back Up Your PS5 Game Data

Before you perform a factory reset, back up all of your data. You will need a PlayStation Plus account to upload game save data to the cloud, but all of your games and other content can be downloaded again on another console. Alternatively, you can move your files to an external hard drive.

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