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Mojec Prepaid Meter Activation Guide – MOJEC Prepaid Meter Errors & Solutions

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Are you looking for a Mojec Prepaid Meter? if either you install or apply for a single phase or a three phase Mojec Prepaid Meter.Mojec Prepaid Meter

After you have purchased the Mojec Prepaid Meter, the next thing you will need to do is to activate the Mojec Prepaid Meter before you can start loading credit for token.

The MOJEC prepaid meter is commonly used by Nigerian Electricity distribution companies (DISCOs).

This article is an amazing guide for you on Mojec Prepaid Meter Activation Guide. So, relax as we dive in!

How to Activate a Mojec Prepaid Meter in Nigeria

Activating your Mojec Prepaid Meter is really easy.Mojec Prepaid Meter

First off, your meter has to be installed and that will be done by a professional meter engineer. Once it has been successfully installed, you can proceed with your meter activation.

You’ll need your prepaid meter number as well. So be sure to have it with you. If you’re not sure on how to get your meter number.

To activate any prepaid meter in Nigeria, all you’ll need is an activation code from your distribution company.

Not sure on how to get that? Simply visit the nearest distribution company office to you or contact them online via the email or phone address listed on their website.

To provide extra convenience at your fingertips, we at BuyPower.ng have compiled a list of all the distribution companies in Nigeria, along with their contact information.

Once they’ve been contacted, your key change activation code will be sent to you.

How To Recharge The Mojec Prepaid Meter Using The 20 Digits Recharge CodesMojec Prepaid Meter

This is one of the MOJEC prepaid meter problems that we face. Not knowing how to recharge our prepaid meter for the first time.

Here are simple steps to follow:

  • Make sure the control box is connected to a power source or an external battery is inserted into the prepaid meter to avoid power failure.
  • Once the meter box is plugged in, enter your 20 digits recharge activation code.
  • If you make a mistake while typing, simply hit the ‘red button’ but if correct hit the ‘green button’ which is enter
  • The screen of the meter will display ‘ACCEPT’ if your recharge activation code was input correctly.
  • If it displayed ‘REJECT’ that means your activation code is incorrect or there is an error. Input the code and try again

MOJEC Prepaid Meter ProblemsMojec Prepaid Meter

There are a lot of problems you are likely to encounter as a MOJEC prepaid meter owner. Most of these problems will be solved if you follow our step-by-step guide.

 1. MOJEC Prepaid Meter Error Codes

Some of these are errors that you will encounter on your prepaid meter and their meaning:

  • Error 6:  If you see this it means you are either using the wrong key or that the meter has stopped working. To resolve this you have to contact the customer care online by calling or visiting a MOJEC office.
  • Error 1: This means the meter RAM is having issues.
  • Error 2: This literally means meter EEPROM failure
  • Error 3: Power supply diode failure
  • Error 10 or REJECTED Token: This means the wrong meter number or wrong corrupt contact on key
  • Error 12: This means key pass error

2. MOJEC Prepaid Meter Problem Tamper Mode

I know many have a lot of questions about this tamper mode. We will make sure to answer them one after the other.

What Is Meter Tamper Mode?

Tampering mode is a situation whereby the meter is unable to supply power, voltage, or current due to some reasons we will be tackling below.

How Will I Know When My Meter Enters Tamperin Mode?

The most simple way to detect when your meter enters tampering mode is when it cannot supply power to the premises.

What Makes Meters Enter Tamper Mode?

They go into tamper mode cause of the following reasons:

  • Open meter cover
  • Unapproved interference with the meter
  • Sparks from wrong connections
  • Faulty electrical wiring from the electrician

MOJEC prepaid meter problems are different for most individuals. No matter how good the MOJEC prepaid meter is it must be faced with some difficulties.

MOJEC prepaid meter problems will always develop since the MOJEC meter is a machine and is not 100% efficient.

MOJEC is a meter company that has been in existence for over 20 years now. They are licensed to distribute meters all over Nigeria.

With MOJEC prepaid meter you will be charged with only what you use. Is that not wonderful? This technology does not in any form permit estimated billing by the former PHCN method of payment of bills.

The MOJEC prepaid meter is commonly used by Nigerian Electricity distribution companies (DISCOs).

This article will answer your question as a customer who has difficulty in troubleshooting and whose MOJEC prepaid meter problem is causing a lot of inconvenience to the household.

How To Install MOJEC Prepaid Meter

You cannot have MOJEC prepaid meter problems if you have not installed your prepaid meter.

Here in this chapter, we will give you a step-by-step guide on how to install your MOJEC prepaid meter.

  1. If you are in possession of your MOJEC prepaid meter,  key in the meter number and hit enter. After some time your meter will show successful then proceed
  2. Accept that you have loaded your MOJEC meter with the right activation code
  3. Within 72 hours a text will be sent to you through the mobile number you registered with, telling you that installation was successful.

How To Activate/Load MOJEC Prepaid Meter

To activate the MOJEC prepaid meter, the following steps should be paid close attention to:

  1. After getting your activation code on your phone, enter the first 20 digits of your activation token and hit the enter button on the MOJEC meter
  2. Wait to see success
  3. Then proceed to input the next 20 digits of your activation code, hit enter, and wait to be successful
  4. Proceed to buy your power units and energy.
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You can manually activate your MOJEC prepaid meter if you didn’t get a text or email containing your MOJEC activation code.

  1. Input http://ie-payments.com/apps/   on your URL
  2. Type in your Mojec meter number and click the submit button
  3. Immediately you will see your activation token displayed. It won’t be displayed if your meter does not need activation.

How To Recharge The Meter Using The 20 Digits Recharge Codes

This is one of the MOJEC prepaid meter problems that we face. Not knowing how to recharge our prepaid meter for the first time.

Here are simple steps to follow:

  • Make sure the control box is connected to a power source or an external battery is inserted into the prepaid meter to avoid power failure.
  • Once the meter box is plugged in, enter your 20 digits recharge activation code.
  • If you make a mistake while typing, simply hit the ‘red button’ but if correct hit the ‘green button’ which is enter
  • The screen of the meter will display ‘ACCEPT’ if your recharge activation code was input correctly.
  • If it displayed ‘REJECT’ that means your activation code is incorrect or there is an error. Input the code and try again

MOJEC Customer Care Contact

One of the most important ways of solving MOJEC prepaid meter problems is by having the MOJEC customer care contact handy.

The MOJEC meter customer care can be contacted through the following means:

Lagos Office

  • 244/246 Apapa Oshodi Expressway, Lagos, Nigeria
  • Tel: 014537736, 08174589132

Abuja Office

  • Plot 1335 Close Alexandra Crescent Off Mallam Aminu  Kano Crescent, Zone A7 Wuse 11, Abuja, FCT
  • Phone: 08174589132 and 014538015

You can as well email your MOJEC prepaid meter problems for answers to their  customer care via support@mojec.com

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MOJEC Prepaid Meter Problems

There are a lot of problems you are likely to encounter as a MOJEC prepaid meter owner. Most of these problems will be solved if you follow our step-by-step guide.

 1. MOJEC Prepaid Meter Error Codes

Some of these are errors that you will encounter on your prepaid meter and their meaning:

  • Error 6:  If you see this it means you are either using the wrong key or that the meter has stopped working. To resolve this you have to contact the customer care online by calling or visiting a MOJEC office.
  • Error 1: This means the meter RAM is having issues.
  • Error 2: This literally means meter EEPROM failure
  • Error 3: Power supply diode failure
  • Error 10 or REJECTED Token: This means the wrong meter number or wrong corrupt contact on key
  • Error 12: This means key pass error

2. MOJEC Prepaid Meter Problem Tamper Mode

I know many have a lot of questions about this tamper mode. We will make sure to answer them one after the other.

What Is Meter Tamper Mode?

Tampering mode is a situation whereby the meter is unable to supply power, voltage, or current due to some reasons we will be tackling below.

How Will I Know When My Meter Enters Tamperin Mode?

The most simple way to detect when your meter enters tampering mode is when it cannot supply power to the premises.

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What Makes Meters Enter Tamper Mode?

They go into tamper mode cause of the following reasons:

  • Open meter cover
  • Unapproved interference with the meter
  • Sparks from wrong connections
  • Faulty electrical wiring from the electrician

How To Remove Prepaid Meters From Tamper Mode 

Tamper mode is one of the most common issues with MOJEC prepaid meter problems is tamper code. You can stay in your house and have a power outage due to tamper mode.

The best way to solve this problem is by contacting MOJEC customer service.

3. MOJEC Prepaid Meter Problem Alarm

Another problem with the MOJEC prepaid meter is the beeping sound of the alarm. Many will be asking questions like ‘How can I stop the beeping sound coming from my prepaid meter?’.

Simply dial 042 on your prepaid meter and hit enter, and the beeping sound will seize.

4. Why Is My Prepaid Meter Rejecting Token?

The reasons your prepaid meter is rejected might be due to:

Wrong Meter Number

When the meter number is wrong, the meter will definitely reject the number. If your meter number is wrong then you have to contact customer care to correct it.

Improper Connection

One other MOJEC meter problem you might have if your meter is rejecting a token is an improper connection. Take note of your meter number and other details then contact your Electric distribution company.

Wrong Token

This might be due to the purchase of an invalid token. buy a new token, input it, if it is accepted file a complaint to the customer service for the purchase of an invalid token.

Smart Card

Make sure to wipe your card with a clean cloth then insert it again.

Inactivated Meter

If your meter is not activated you will need to activate it to avoid some of these MOJEC prepaid meter problems.

MOJEC Prepaid Meter Reset Code In Nigeria

If you have tried all you can and you are still having issues with the MOJEC prepaid meter, then you might want to opt-in to reset your meter.

Here are simple steps to guide you:

  • Press 990, then hit Enter.
  • Press 0000, then Enter, and the response “Good” will be displayed.
  • Press 999, then Enter. You should see “Reset”.
  • Disconnect the plug from the CIU, and plug again.
  • Input the activation token again and it will load again from the beginning.

Hope this article on how to activate Mojec prepaid meter using code was helpful. Please, drop a comment below concerning your thoughts about Mojec prepaid meter.

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FAQ

How do I check the energy balance on the meter?

Input 009 & press enter and the current unit on the meter will display

Where can I buy energy from?

You can vend through any of our available payment channels e.g. Quickteller.com, www.ikejaelectric.com or USSD *565*6# *Note: I do not have Supply (energy has been exhausted on the meter): You are required to power the UIU with battery and ensure your UIU (User Interface Unit) is plugged to a socket that is directly connected to the meter and enter the energy token purchased via your UIU Ensure your UIU is communicating with the meter: Check that the UIU box is properly connected. It must be plugged directly to a wall socket in the apartment being served by the meter and not an extension box when loading the token. Also, the power source must be on Ikeja Electric’s supply and not an alternative source. Please note, if you have done all these and still can’t load your token then you might have a faulty UIU box, a faulty meter or there might be no supply from the distribution transformer to the meter. In this case, please call our customer care numbers on: 01-4483900, 01-7000250 or 07000225543 for assistance

My meter has been activated and I want to load/recharge my meter?

Step 1: Ensure your UIU has been successfully paired with the meter. If this has not been done, please follow the steps below: Matching / Pairing of UIU with Meter To Match/Pair the meter, carryout the steps below, Mojec Meter=45xxxxxxxxx Put the meter number and enter (meter will display successful) Step 2: Confirm you have loaded your meter activation token (This is only applicable to meters that require activation token). To load your Meter Activation token carryout the steps below: Mojec Meter=45xxxxxxxxx Punch in the first 20 digits and press “enter”. Meter will display succeed. Then continue with the next 20 digits and press “enter”. The meter will display “succeed” After this, you can buy energy *** Upon confirmation of steps 1 & 2, proceed to Step 3 *** Step 3: To Load Your Energy Token: Punch in all 20 digits and press “enter”. Meter will display success.

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