Get your smart doorbell working again
This article explains how to reset a Ring Doorbell. Instructions apply to Ring Doorbell, Ring Doorbell 2, and Ring Doorbell Pro. You can reset your Ring doorbell using a button found on the device itself, if it’s experiencing bugs like bad Wi-Fi connectivity or lack of night vision.
Of course, all these capabilities are dependent on the doorbell’s ability to connect to Wi-Fi and transmit video, a feature which can sometimes cut out if the system starts experiencing bugs. Some users have reported losing sound, night vision video, and Wi-Fi connectivity, among other things.
When these issues happen, though, it’s not a big deal in nearly all cases, all you need to do to fix any of these issues is to reset the doorbell to factory settings.
Reset a Ring Doorbell to Fix an Issue
You may experience a hardware or connectivity issue with your Ring Doorbell, such as the device not connecting to Wi-Fi properly. You may also experience a problem with a special feature, such as night vision. In such cases, resetting the device may fix the issue.
Find and press the orange Reset button on the back of the Ring Doorbell for at least 15 seconds.
- For Ring Doorbell 2, press and hold the black button on the front side of the camera.
- For Ring Doorbell Pro, press and hold the black button on the right side of the camera.
Release the button. The ring light flashes to indicate that it’s resetting.
The light goes off when the reset is complete.
How to Reset a Ring Doorbell to Disconnect Your Account
Another reason to reset a Ring doorbell is so you can sell it or give it to another user. You don’t have to do anything to the doorbell. Instead, disconnect the doorbell from your account on the Ring app so it can be registered and used by someone new.
Deleting your Ring Doorbell from the app removes any video recordings from your phone. Make sure you download videos you want to keep.
These instructions apply to iOS 9.3 or newer and Android 5.0 or newer.
Open the Ring app, then tap the Ring Doorbell you wish to disconnect.
Tap Settings (the gear cog) in the upper-right corner.
Tap Remove Device and confirm the device’s removal
Confirm the removal from the device by selecting Delete.